Privacy Policy

UPSTAGE ("we," "us," or "our") operates the online casting platform available at www.upstagecasting.com (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our Platform.

We are committed to protecting your privacy and complying with the Personal Data Protection Act B.E. 2562 (2019) (PDPA) of Thailand and other applicable data protection laws.

1. Data Controller

The data controller responsible for your personal data is:

UPSTAGE CASTING CO., LTD

11/2, SOI SUKHUMVIT 52, PHRA KHANONG TAI, PHRA KHANONG, BANGKOK 10260

Email: support@upstagecasting.com

2. Information We Collect

We collect the following types of personal data:

2.1 Personal Data You Provide Directly:

Registration Information: When you create an account, we collect your name, email address, phone number, and password.
Profile Information (Talent):If you are Talent, you may provide additional information for your public profile, including:

Photographs (headshots, full body shots)
Videos (demo reels, audition clips)
Audio recordings (voiceovers, singing samples)
Physical attributes (height, weight, eye color, hair color, measurements)
Skills (acting, singing, dancing, specific talents)
Experience (resume, past projects)
Location data (city, province for casting relevance)
Union affiliations (if any)
Sensitive Personal Data: In some cases, and with your explicit consent, you may choose to provide sensitive personal data such as racial or ethnic origin (e.g., for specific casting requirements), or health data (e.g., specific physical conditions for a role). This will be collected strictly with your voluntary and explicit consent for specific casting purposes.

Profile Information (Hirers): If you are a Hirer, you may provide:

Company name, contact person name, company address, phone number, and email.
Industry (e.g., film, TV, advertising).

Communication Data: Records of your correspondence with us (e.g., support requests, feedback).
Payment Information: If you subscribe to paid services, we collect payment details such as credit/debit card numbers and billing addresses. This information is processed by our third-party payment processors. We do not store full payment card details on our servers.

2.2 Data Collected Automatically:

Usage Data: Information about how you access and use the Platform, such as your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and dates/times of access.
Device Information: information about the device you use to access the Platform, including device model, unique device identifiers, mobile network information.
Cookies and Tracking Technologies:We use cookies and similar tracking technologies to track the activity on our Platform and hold certain information. Please refer to Section 7 for more details.

3. How We Use Your Information

We use the collected data for various purposes, primarily based on the necessity for contract performance, legal obligations, our legitimate interests, or your explicit consent.

3.1 To Provide and Maintain Our Services:

To operate and deliver the core functionalities of the Platform.
To manage your account and provide you with access to features relevant to your account type (Talent or Casting Professional).
To enable Talent to create profiles and apply for casting calls.
To enable Hirers to post casting calls and search for Talent.
To facilitate communication between Talent and Hirers.
To process your payments for paid services.

3.2 To Improve Our Platform:

To monitor and analyze usage trends and preferences to improve the user experience and functionality of the Platform..
To develop new features, products, and services.
To troubleshoot technical issues and ensure the security of the Platform.

3.3 To Communicate with You:

Act as an agent, employer, or representative of any User.
Guarantee any casting opportunities, bookings, or employment for Talent.
Guarantee the quality, reliability, or suitability of any Talent or Casting Professional.
Take responsibility for any agreements, contracts, or arrangements made directly between Users, including payment terms.

3.4 For Legal and Security Purposes:

Act as an agent, employer, or representative of any User.
Guarantee any casting opportunities, bookings, or employment for Talent.
Guarantee the quality, reliability, or suitability of any Talent or Casting Professional.
Take responsibility for any agreements, contracts, or arrangements made directly between Users, including payment terms.

4. Data Sharing and Disclosure

We may share your personal data with third parties in certain situations, as described below:

4.1 With Other Users (For Platform Functionality):

Talent Profiles: Your public Talent profile information (e.g., name, photos, videos, skills, experience, physical attributes) will be visible to Casting Professionals using the Platform to facilitate casting.
Casting Call Information: Information posted by Casting Professionals (e.g., company name, project details) will be visible to Talent.
Direct Communication: When Talent and Hirers communicate through the Platform, information exchanged will be visible to the respective parties.

4.2 With Service Providers: We engage third-party companies and individuals to facilitate our Services, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used (e.g., hosting providers, payment processors, analytics providers, customer support tools). These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.3 For Business Transfers: If UPSTAGE is involved in a merger, acquisition, or asset sale, your personal data may be transferred as a business asset. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.

4.4 For Legal Compliance and Protection: We may disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency in Thailand). This includes:

To comply with a legal obligation.
To protect and defend the rights or property of UPSTAGE.
To prevent or investigate possible wrongdoing in connection with the Service.
To protect the personal safety of Users of the Service or the public.
To protect against legal liability

4.5 With Your Consent: We may disclose your personal data for any other purpose with your explicit consent.

5. Data Security

The security of your data is important to us. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit (e.g., SSL/TLS).
Access controls to restrict unauthorized access to personal data.
Regular security assessments and vulnerability testing.
Employee training on data protection.

However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

6. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When your personal data is no longer required for these purposes, we will securely delete or anonymize it. If you terminate your account, we will delete your personal data within a reasonable period, except where retention is necessary for legal obligations or legitimate business interests (e.g., dispute resolution, fraud prevention).

7. Your Rights Under the PDPA (Thailand)

In accordance with the Personal Data Protection Act B.E. 2562 (2019) (PDPA) of Thailand, you have the following rights concerning your personal data:

7.1 Right to Access: you have the right to request a copy of your personal data that we hold about you.

7.2 Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.

7.3 Right to Erasure (Right to be Forgotten): You have the right to request the deletion or destruction of your personal data, provided that there is no legitimate reason for us to continue processing it (e.g., legal obligation).

7.4 Right to Restriction of Processing: You have the right to request the restriction of processing of your personal data in certain circumstances.

7.5 Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another data controller, where technically feasible.

7.6 Right to Object: You have the right to object to the processing of your personal data in certain circumstances (e.g., for direct marketing purposes).

7.7 Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

7.8 Right to Lodge a Complaint: You have the right to lodge a complaint with the Personal Data Protection Committee (PDPC) of Thailand if you believe your rights under the PDPA have been violated.

To exercise any of these rights, please contact us at support@upstagecasting.com]. We may require specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (e.g., beacons, tags, scripts) to track activity on our Platform and store certain information.

Cookies: Small files placed on your device. They allow us to recognize your browser, remember your preferences, and track your usage.
Session Cookies: Temporary cookies that remain until you close your browser.
Persistent Cookies: Remain on your device for a longer period or until you delete them.

How We Use Cookies:

Strictly Necessary Cookies: Essential for the operation of the Platform (e.g., authentication, security).
Analytical/Performance Cookies: Help us understand how Users interact with the Platform, which pages are most popular, and identify areas for improvement.
Functionality Cookies: Remember your preferences and choices (e.g., language, region) to provide a more personalized experience.
Targeting/Advertising Cookies: Used to deliver advertisements relevant to your interests, both on and off the Platform.

Your Choices Regarding Cookies: Most web browsers allow you to manage your cookie preferences. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, some parts of the Platform may not function properly.

9. International Data Transfer

Your information, including personal data, may be transferred to — and maintained on — computers located outside of Thailand where the data protection laws may differ from those in Thailand.

By providing your personal data, you consent to this transfer, storage, and processing. UPSTAGE will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and the PDPA, and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information

10. Children's Privacy

Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

11. Links to Other Websites

Our Platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. We may also notify you via email or a prominent notice on the Platform prior to the change becoming effective. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: support@upstagecasting.com